Let us help you
Talk to us!
Welcome to the most succesful customer service! You ask us and we help you. Really! We work from Monday to Friday.
What is the delivery time?
Our delivery time is 3 days for São Paulo, 5 working days for other capitals and 10 working days for the rest of Brazil.
International Shipping? Don't Worry...our delivery time is 25 days.
Do you have physical stores?
Yes, access our stores here
How can I know the best model of glasses for me?
Our face guide can help you: in it you find four different face shapes and the models that look good in each one of them.
Remembering that this guide is only an approximation of the predominant formats and that your personal taste should still prevail before any of our pitaco.
Is shopping for the site safe?
Certainly! We use the service of the armored site to prove the suitability of the site and guarantee the security.
To recover your access password, click on the Login icon and then on I forgot my password.
How do I register?
To register on the site, click on the Login icon.
How do I know if my order has been approved?
We send an email whenever your order is approved.
How do I cancel my order?
To request cancellation of your order, click here to contact our support.
How to follow the request?
You can follow your request by logging in to the site.
Can I pay with Foreign Country Cards?
Yes! You can use Paypal to pay! It's easy and safe!
How much is the freight?
Freight will be calculated according to the ZIP Code, unless your purchase is part of a special promotion that exempts delivery value.
Can I change the delivery address?
In cases like this, contact our support by clicking here.
Do you deliver throughout Brazil?
Yes! We deliver throughout Brazil.
Can I schedule delivery?
Unfortunately it is still not possible to schedule the date and time of delivery.
Can I pack for gift?
Our glasses come in conventional packaging but suitable for gift.
Do the products have a guarantee?
Yes! We have 30 day warranty against any manufacturing defect.
Does the product come with Nota Fiscal?
Yes! All products are accompanied by an invoice.
Do you do product promotions?
Yes! Be aware that we always have promotion.
What are frames made of?
The frames are made of Italian acetate, one of the noblest in the world. We import acetate from there, but the entire production process of the frames is carried out here in Brazil.
Milling frame: What is it?
The milling process provides for the trimming of a solid sheet of acetate in our case, the parts of the glasses. Once trimmed, the parts undergo a process of manual finishing, almost handmade, where they are polished, varnished and their imperfections are corrected.
What are and what are the benefits of flexible hinges?
They are another noble component of our frames; Flexible hinges allow the glasses to fit as well as possible regardless of the size of your face. In addition, the flexibility they provide to the rods prevents them from breaking easily.
What are the characteristics of the lenses you use at LIVO?
The lenses of degree and fashion are lenses made of acrylic CR, with 1.49 of refraction and anti-glare technology. Acrylic CR is the most suitable material for acetate frames; The sunglasses, with protection for UVA / UVB rays come from a very famous international manufacturer, but that by its internal rules, does not allow (for now !!) that LIVO divulge its identity. We guarantee the quality of all our lenses!
How do I clean my lenses without scratching?
Always use your flannel, and never your clothes.
What are showrooms?
The showrooms will be places where you can try LIVO models but never buy. They can be in any kind of place that has to do with LIVO attitude and spirit, like shops, bars, cafes restaurants or bookstores, and surely it will be a pleasant program to go visit the showroom both to try the glasses and to perform some activity on the spot.
How does the project work 1 book by LIVO?
We donate a book for every eyeglass we sell. We developed lists with various titles in conjunction with partner publishers, and evaluated
Trocas e Devoluções
Como funciona a Política de Troca e Devolução?
O produto pode ser devolvido em até 30 dias após a compra.
Como faço para solicitar o reembolso?
Para solicitar o reembolso da sua compra entrar em contato com o nosso suporte, clicando aqui.
Formas de Pagamento
Quais formas de pagamento são aceitas pela LIVO?
Aceitamos pagamento em boleto e também todos os cartões de crédito, sendo que você poderá dividir a sua compra em até 6 vezes sem juros.
Posso pagar com dois cartões?
Ainda não é possível realizar o pagamento com dois cartões de crédito.
Como emitir a segunda via do boleto bancário?
Para emitir a segunda via do boleto bancário é necessário entrar em contato com o nosso suporte, clicando aqui. Nós reenviaremos o boleto bancário.